Digital Support Technician

Course information

They will select one of the following two options:

A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

Who is this course for?

Those who support the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose.

Course level

Level 3

Eligibility criteria

The apprentice is likely to be required to demonstrate an aptitude for functional math's and competence in written and spoken English.

Duration

15 months

Delivery method

Work-based Learning

• Level 2 math's and English have been achieved, before or during the apprenticeship
• That the apprentice is working at or above the level set out in the standard and can demonstrate all the knowledge, skills, and behavior's; confirmation that the employer believes that the apprentice is ready for end-point assessment as they have demonstrated the application of all the knowledge, skills and behaviors of the Standard
• Confirmation that the apprentice has produced a portfolio